Let me first say how inspired I have been by following the evolution of your own company over the years. Having read your book and identified with some of the difficult trials and tribulations that happen to all of us (!) it really has encouraged me to keep looking outside the square, alternative ways of viewing the issue, so thank you. There’s even been times I’ve said to myself, ‘I wonder what Naomi would have done?’

When I came across your write up regarding this book (by the way I have ordered it

from the States but won’t be here for 4-6 weeks), I am keen to understand the key fundamentals in the concept. You have mentioned in the media I read that you would be exploring ways to incorporate into your own environment and I was challenged to look at my own model also.

I looked at your examples used of companies which have applied this principle but would like to ask you what the key fundamentals were of the philosophy that you took away with you from your meeting OS / the book? Obviously I will be reading the book myself but I would be interested in your ‘take’ on the information in a little more depth.

If you can, I’d really appreciate it! Kind regards and thank you in advance …