Daily Archives: November 14, 2006

Being in the customers world.

I decided to be with our Pleasure Relations team on the phone for a day last week. What a fantastic experience. What a privilege to listen to customers first hand. I learned a fair bit, and I share without any judgement or making anyone wrong – it is just how it is. People Don’t Read Why should they? If you are running a web site then it must be absolutely evident what the customer is getting and what is expected…