Daily Archives: November 13, 2006

Do you want loyal customers and committed employees?

In one of those many emails that I subscribe to – this comment really struck a cord with me. “Do you want loyal customers and committed employees?” Now given that we put the book together “Happy People = Happy Customers = Happy Profits . It is good to be reminded of the answer. The answer is, without a doubt committed employees. So all week I’ve asked myself the question, ‘how do I match up?’. Do we practice what we preach…