Daily Archives: September 12, 2006

I was just given a copy of a little book called ‘The Simple Truths of Service – Inspired by Johnny the Bagger’ by Ken Blanchard and Barbara Glanz. To get a copy What I loved about the book (apart from its bite sized pieces and colourful design) was the very simple clear messages. “Every one can make a difference and create meaningful memories for customers that will motivate them to come back by putting your personal signature on the job….