Daily Archives: August 25, 2006

Online Experience vs dealing with real people

Yesterday I was asked at an Interactive Marketing event about the online vs offline selling experience. I read Neil Rackham’s “Rethinking the Sales Force” recently. And I also had the privilege of having a half day session with him as part of the Advanced Business Program I’m doing at MIT in the US. His book really clarified this question for me. So this is what I learned in Boston: Do you understand how customers want to do business with you?…