I have never feared customer feedback! In fact I welcome it and encourage it. Everyone has GOLD it is really listening hard for it that makes the difference. (Some people do try to hide their’s, others give it away freely) I remember once a woman called at RedBalloon wanting to speak to the ?complaints? department. I said ?Oh we?ve never had a complaint before, but we have had lot?s of people providing us with a valuable contribution so that we…
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Blogging for five years: 'Ranked in Australia's Top Business Blogs' by SmartCompany and APN. 628 blogs in
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About Me
Imagine running a business based on fun - that's what I decided to try when I left a very serious corporate career in marketing to set up RedBalloon...
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- The final Secret Millionaire Chapter 24 comment(s) | posted on October 29, 2009
- I'm accused of leading a 'Namby-Pamby' management revolution 16 comment(s) | posted on October 28, 2009
- Am I being stalked? 15 comment(s) | posted on September 29, 2009
- Why Women Are Paid Less.... 12 comment(s) | posted on July 22, 2009
- 1 million RedBalloons go by 11 comment(s) | posted on April 1, 2011
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It’s a choice
He who can thinks he can, and he who can’t thinks he can’t. This is an inexorable, indisputable law. Henry Ford (1863-1947)